Refund policy

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period is 30 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unequivocal statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but this is not obligatory.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including the costs of delivery (except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods without undue delay and in any event no later than 14 days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this loss of value is due to handling of the goods that was not necessary for inspecting the nature, characteristics, and functioning of the goods.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To: [Name/Company]
[Address]
[Email Address]

I/We () hereby give notice of my/our withdrawal from the contract for the purchase of the following goods ()/the provision of the following service (*):

Ordered on ()/received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.